Blog about the latest news on blackberry devices.
Click on a post to submit comments
July 2, 2011 in BLOG by sam My bb pearls is asking me to enter blackberry and then my code but it wont let me in!?
Question by Leeleigh Waholm: My bb pearls is asking me to enter blackberry and then my code but it wont let me in!?
All of a sudden when I went to unlock my bb pearl to read my messages it wouldnt let me in. It then asked for me to enter “blackberry” to proceed which I did and then it STILL didnt accept my password. I looked closer and saw that instead of my password starting with a zero it was inputting a space and instead of turning to stars it was leaving the whole password readable on the screen. This happened once before and I got into a heated argument with a Telus rep who told me I had my password wrong. It’s been the same password for the last year and a bit so I am confident that isnt the case. Suddenly it started working again after a couple of hours and I was so happy but this time it’s been at least 12 hours with no luck. I am on attempt 4/5 and stressing on how to fix it. If anyone can help I would appreciate it!
Thanks!
Best answer:
Answer by altonb1
You may want to take your device into a local store for assistance, or contact customer support again. since it appears your device is configured for a maximum of 5 password attempts, if you enter the code wrong on the 5th time, the device will completely wipe all data and reset itself to defaults. Once this happens, you will need to go through activation completely again.
If, by chance, your blackberry is tied to a BES server through your employer, you should contact your tech support at work. The BES administrator has the ability to reset the handheld’s password remotely for you.
Add your own answer in the comments!
2 Comments to “My bb pearls is asking me to enter blackberry and then my code but it wont let me in!?”
Search the site
SUBSCRIBE TO blackberryunlocksim.com NEWS
Random Testimonial
- ~ Unlocking BlackBerry Bold ***** Saundra
"I would definetly recommend blackberryunlocksim.com services .Great and fast service, the unlock code for my blackberry bold work on the very first try.Thank you blackberry unlock sim "
- Read more testimonials »
July 2, 2011 at 6:19 am
I am sure, your phone has some problem, take it to your local service center and tell them your experience. If you are still under warranty, they will replace the unit.
July 2, 2011 at 6:58 am
after typing in “blackberry”, it shows you what you type, correct?
if you type in your password correctly (and verify by looking at the screen), and it still doesn’t work, then your phone needs to be wiped (because you don’t actually know the password). Telus reps will not be able to help you, they can’t magically make it work.
FWIW, the Telus rep was right – you aren’t typing in the right password.